www.190complaints.com.au

Telephone Information Services Standards Council

Privacy Policy

190 Complaints is an independent arbitration office administering the Telephone Information Services Standards Council (TISSC) Code of Practice, and arbitrating on consumer complaints, and complaints initiated by internal monitoring.

In the course of dealing with consumer complaints, 190 Complaints is in receipt of personal information from consumers and complies with the Privacy Amendment (Private Sector) Act 2000.

Please note that in order to effectively investigate a complaint, a certain amount of personal information (complainant name and contact details as well as the complaint) will need to be provided to the Service Provider responsible for the 190 service.

Policy Details are:

  1. Any personal information collected from complainants is only for the purpose of investigating and dealing with consumer complaints
  2. All reasonable steps will be taken to ensure that personal details which are collected as part of an investigation are correct
  3. All reasonable steps will be taken to ensure that personal information is protected from misuse, loss and unauthorised access, modification and disclosure
  4. A complainant's information will be available to the complainant on request and, if proven incorrect, will be amended
  5. No sensitive information (racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information) will be sought unless it has a bearing on the investigation of the complaint before 190 Complaints, nor will it be collected without consent
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