www.190complaints.com.au
Telephone Information Services Standards Council
Summary of Determinations 01 April 2008 - 30 June 2008
|
Code
|
Breached
|
|---|---|
B1.2(a) |
16 |
B1.3.1 |
21 |
B2.1 |
3 |
B2.1.1 |
8 |
B2.15 |
3 |
B2.16 |
11 |
B2.3(a) |
4 |
B2.3(b) |
5 |
B2.3(c) |
4 |
B2.4 |
8 |
| Total Number | 83 |
|
Code
|
Breached
|
|---|---|
E10(c)(i) |
15 |
E10(c)(ii) |
15 |
E10(c)(iii) |
7 |
E11(a) |
5 |
E11(b) |
1 |
E12 |
24 |
E14 |
1 |
E20(c) |
1 |
E22 |
32 |
E23(b) |
1 |
E4 |
36 |
E6 |
27 |
E6.1 |
1 |
E8.1 |
26 |
E8.2 |
3 |
| Total Number | 195 |
Remedies
Total Rectified: 259
Total Refunds: 5
Total "NFA": 67
External complaints resulting in no breaches: 4
Suspensions until rectified: 1
Suspensions for a Fixed Period: 9
Suspensions Withdrawn: 5
Total Terminations: 1
