www.190complaints.com.au
Telephone Information Services Standards Council
Summary of Determinations 01 January 2009 - 31 March 2009
|
Code
|
Breached
|
|---|---|
B1.1(b) |
5 |
B1.2(a) |
9 |
B1.3.1 |
29 |
B2.1 |
2 |
B2.1.1 |
17 |
B2.15 |
8 |
B2.16 |
4 |
B2.3(b) |
1 |
B2.4 |
5 |
C1.3 |
3 |
| Total Number | 83 |
|
Code
|
Breached
|
|---|---|
E10 |
1 |
E10(c) |
1 |
E10(c)(i) |
15 |
E10(c)(ii) |
10 |
E10(c)(iii) |
8 |
E11(a) |
6 |
E11(b) |
6 |
E12 |
1 |
E14 |
2 |
E18 |
1 |
E22 |
33 |
E22.1 |
9 |
E23 |
2 |
E25 |
13 |
E4 |
15 |
E6 |
39 |
E8.1 |
32 |
E9(a) |
3 |
E9(c) |
9 |
| Total Number | 206 |
Remedies
Total Rectified: 244
Total Refunds: 3
Total "NFA": 31
External complaints resulting in no breaches: 18
Suspensions until rectified: 5
Suspensions for a Fixed Period: 6
Suspensions Withdrawn: 1
Total Terminations: 13
