www.190complaints.com.au
Telephone Information Services Standards Council
Summary of Determinations 01 June 2009 - 30 June 2009
|
Code
|
Breached
|
|---|---|
B1.1(b) |
1 |
B1.1(d) |
1 |
B1.1(g) |
1 |
B1.2(a) |
13 |
B1.3.1 |
6 |
B2.1 |
6 |
B2.1.1 |
2 |
B2.10 |
1 |
B2.15 |
7 |
B2.16 |
6 |
B2.3(b) |
1 |
B2.4 |
7 |
B2.5.1(d) |
1 |
B2.5.1(e) |
1 |
B2.5.1(f) |
1 |
B2.7.1 |
1 |
| Total Number | 56 |
|
Code
|
Breached
|
|---|---|
E10(b) |
1 |
E10(c)(i) |
1 |
E10(c)(ii) |
1 |
E11(b) |
1 |
E14 |
1 |
E16 |
1 |
E22 |
28 |
E23(c) |
5 |
E25 |
1 |
E4 |
8 |
E6 |
23 |
E8.1 |
27 |
E9(c) |
2 |
| Total Number | 100 |
Remedies
Total Rectified: 88
Total Refunds: 0
Total "NFA": 10
External complaints resulting in no breaches: 0
Suspensions until rectified: 13
Suspensions for a Fixed Period: 2
Suspensions Withdrawn: 1
Total Terminations: 1
